Siren's Secrets wants you to be confident with your purchases, and make shopping online with us a safe, pleasant, convenient experience. If at any time you find a defect of any kind on merchandise you have purchased from Siren's Secrets please follow the directions below to send a brief email describing the defect and we will send a replacement item, free of charge.

Returns are for exchange only, no credit card refunds will be issued. Also please note that exchanges are subject to a 15% restocking fee, plus reshipping costs. Seasonal items (Holiday Outfits and  Costumes) and Items labelled "Special Order" are final sale. All leather and accessories items are final sale. Customer must contact Siren's Secrets within 3 days of receipt, and we will email detailed instructions and authorization for you to receive receive a free replacement. Please allow 14 business days for returns and/or exchanges to process.

For your protection, health regulations prohibit the return or exchange of intimate apparel; including but not limited to thongs, bikinis, lingerie, swimwear, intimate costumes, wigs or any other garment of that nature. Exchanges must be made within 3 days of recieving items. Sorry, No Exceptions.

NOTE: EXCHANGES WILL NOT BE ISSUED FOR RETURNS MADE WITHOUT AUTHORIZATION.

Unauthorized returns will be refused, or shipped back at customer's expense. Finally, any merchandise returned to Siren International as "Refused" or "Unauthorized" returned shipments (without RA#) will result in a 35% restocking fee plus any shipping costs incurred by Siren's Secrets, billed to the customer's credit card, and a store credit, good for 1 day, issued for any remaining balance. No credit card refunds will be issued. Any damage as a result of mishandling or packing or missing accessories will be deducted from the refunded amount. Sorry, No Exceptions.